About us
Personal Travel Concierge was born from a simple yet powerful insight: travellers deserve better than one-size-fits-all holidays, and travel professionals deserve better career opportunities.
Our Story
Founded by experienced professionals in the travel industry, our company emerged as a response to two significant trends: consumers increasingly seeking personalised travel experiences and talented travel professionals desiring more autonomy and better work-life balance.
We recognised that by connecting these two groups—discerning travellers and passionate travel experts—we could create something truly special. Today, our network of independent Personal Travel Concierges provides exceptional travel experiences while enjoying rewarding, flexible careers.
Our Values
At the heart of everything we do are the principles that guide our people, shape our culture, and define how we serve our clients.
Excellence Without Compromise
We believe that every travel experience we create should exceed expectations. Our concierges take pride in their attention to detail and commitment to excellence in every interaction.
Relationships Over Transactions
We measure success by the lasting relationships we build, not just bookings. Many clients return year after year for the personalised service and trust they’ve come to value.
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Knowledge Is Power
We continuously invest in expanding our destination expertise, industry knowledge, and business acumen. Our concierges are lifelong learners who stay ahead of travel trends and emerging destinations.
Integrity In All We Do
We operate with complete transparency, always acting in our clients' best interests. This commitment to integrity extends to how we support our concierges—with fair commission structures and clear communication.
Freedom With Support
We believe in giving our concierges the independence to run their businesses their way, backed by the robust support systems that allow them to focus on what they do best: creating exceptional travel experiences.
What Sets Us Apart
THE BEST OF BOTH WORLDS
We combine the personalised service of an independent travel expert with the financial protection and supplier relationships of a major travel company.
TECH-ENABLED PERSONAL SERVICE
Our proprietary booking platform gives concierges access to thousands of suppliers worldwide while streamlining tasks, allowing them to focus more time on client relationships.
COMMUNITY OF EXPERTS
Unlike traditional travel agencies, our concierges build long-term businesses and expertise. Many specialise in particular destinations or types of travel, creating a community of experts.
FINANCIAL PROTECTION
All holidays sold through our network are fully protected. We're proud members of ABTA and hold an ATOL licence, ensuring clients' money is always secure.
Our Team
Personal Travel Concierge is led by a team of industry veterans who understand both the travel business and what it takes to support independent entrepreneurs.
Leadership Name
Founder & CEO
With [X] years in the travel industry, [Name] has held senior positions at [Previous Companies] before founding Personal Travel Concierge to create a new model for travel professionals.
Leadership Name
Head of Concierge Development
[Name] leads our concierge recruitment, training, and ongoing development programmes, ensuring every member of our network has the skills and support to succeed.
Leadership Name
Chief Operations Officer
Overseeing our technology platform and supplier relationships, [Name] ensures our concierges have the tools and products they need to delight their clients.
